E-deception

The Friday Times  |  TFT CURRENT ISSUE| March 29 - April 04, 2013 - Vol. XXV, No. 07

Sir,

Internet service providers in Pakistan are fleecing their customers with substandard service. I was using an internet connection by a leading ISP recently. Whenever I complained to them about their deplorable service, they always responded with those clichéd sentences that their operators have memorized, assuring me that they would do all they can to resolve the problem. But I continued to pay my bills on time.

One day, I found a link through which I could check the speed of my internet, and was shocked to see that they were giving me less than 50 percent of the contractual speed. I spent days checking my hardware and software, because that is what their representatives told me to do, but found out that there was nothing wrong at my end.

Later on I found out that a number of ISPs are deceiving unaware customers by giving them speeds that were much less than they were paying for. This is unfair.

The monitoring authorities concerned should take action to stop this outrageous practice right away.

Mazhar Butt,

Karachi.